An Approach That Works For You:

The right technology is as important to the success of a business as the people who work there.

What would a contact centre be if their communication system is outdated, unreliable and expensive to maintain.

However, finding the right solution is easier said than done. The modern tech market is flush with different providers and options…and they all claim to be the latest and greatest. It can seem impossible to make a confident decision.

There’s so much to consider, from pricing to fitting in with your workflow to the support you’ll get down the line. This is especially problematic for companies whose internal teams are reaching capacity.

They have two options: compromise the buying process and get something in quickly at the risk of the solution failing or create ad-hoc buying committees of senior employees, which take valuable time away from managing day-to-day tasks.

At Darwin, we look to make the technology buying process as simple as possible by dealing with all the legwork for you and finding the most suitable option and the best price.

However, in our experience, no two clients are the same. Some companies require full involvement to find the right solution, while others simply need to get a solution over the line as soon as possible and don’t have the time to review offers.

We offer options ranging from letting the client be present every step of the way to limiting their involvement to what matters.

1. Darwin Complete

Darwin Complete supports you through every step of the buying journey. It’s especially useful for clients who don’t know where to start when it comes to upgrading their tech. Perhaps you know your tech is outdated but aren’t sure, or don’t have time to find the best replacement.

We begin by conducting a detailed fact-finding mission to determine your needs, objectives, timeline, and budget.

From there, we contact our trusted network of vendors and handle all enquiries. We then schedule demos for you and your team.

We provide all the information you need to create a shortlist of offers, including board packs detailing each offer’s key features. You can then ask any questions before you choose the winning offer.

Of course, we also help you get the best possible price.

2. Darwin Consult

Our Consultancy approach works best when your internal team has the time to run the buying journey, but you still aren’t sure exactly what you need. For example, your network stack could need updating but you could be unsure about what solution is the best fit for you.

Like the first process, we begin with a full assessment to gather the necessary information to create an initial tender and select the right vendors for you.

However, instead of us managing the buying process you, remain in complete control. You’ll have access to our knowledge and experience whenever you need it via weekly cadence calls so we can help you navigate any obstacles that arise.

You’ll also have access to our buying power, so when you find the right vendor, you can be sure you’re still getting the best price possible when that contract is signed

3. Darwin Source

Our more stripped back approach is built for those who either know what they exactly what solution they need and require some support in buying it or who have idea of what their solution must have but aren’t sure exactly where to find it.

For example, you could know you require a solution with cloud capabilities that also has the security credentials fit for a legal firm but don’t know where to find one.

After assessing your company’s needs fully, we consult with our vendors to find an option that meets all your criteria.

Once we find the right vendor who ticks all the boxes, we will inform you and schedule a demo call before beginning negotiations once we receive confirmation.

From there, it’s a matter of optimising pricing to get the best deal possible for your tech solution.

We then ensure the deal goes through. Once the contract is signed, we’ll oversee the onboarding process so you can get set up as soon as possible.

You Are The Priority

In our experience, a good technology solution is much more than the end product. If you must sacrifice your time to pick what works for you and things fall apart elsewhere, it isn’t valuable.

However, diligence is still key, and sourcing the wrong solution can be costly. That’s why we adapt our approach to suit you.

If you’re interested in introducing a new solution or would like to discuss what’s available, please contact us at +44 (0)7802347987 or email us on DeclanMcKee@Darwin-Tech.com